2.1 Your Right to Cancel (Consumer Contracts Regulations)
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel your order within 14 days of receiving your goods without giving any reason.
2.2 How to Cancel
To cancel, inform us by sending a clear statement via post or email. Contact us at:
Strathedin Worktops Limited
Unit 16 Broxburn EH52 5LT
Email: strathedinworktops@outlook.com
Phone: +44 789 529 9219
2.3 Effects of Cancellation
If you cancel within the 14-day period, we will refund all payments received, including delivery costs (except if you chose a more expensive delivery method).
2.4 Refunds Process
Refunds will be made within 14 days of receiving the goods back or receiving evidence that the goods have been returned.
2.5 Returning Goods
You are responsible for return costs unless the goods are faulty or not as described. Goods should be returned in their original packaging and condition.
3.1 Non-Cancellable Goods
Certain goods are exempt from cancellation, including custom-made or personalized worktops and sealed goods for hygiene reasons.
3.2 Faulty or Not as Described Products
If a product is faulty or not as described, you may request a repair, replacement, or refund within 30 days of receipt.
4.1 Cancellation of Orders Before Dispatch
You may cancel orders that have not yet been processed or dispatched. Contact us as soon as possible. For dispatched orders, refer to our returns policy.
5.1 Delivery Times
We aim to deliver within the estimated times provided at checkout. Delivery times may vary based on location and product availability.
5.2 Delivery Costs
Costs are calculated based on order size, weight, and delivery location. Total costs are displayed at checkout.
5.3 Risk and Ownership
Ownership passes to you once full payment is received and goods are delivered. Risk passes upon delivery.
6.1 Data Protection Compliance
We comply with the Data Protection Act 2018 and GDPR.
6.2 Information We Collect
We collect personal details, payment information, and order information to process orders and provide services.
6.3 How We Use Your Information
Your data is used for order fulfillment, customer service, and marketing (with your consent).
6.4 Sharing Your Information
We share data with third parties involved in processing your order but do not sell your data.
6.5 Your Rights
You have rights to access, rectification, erasure, data portability, and objection. Contact us to exercise these rights.
7.1 Payment Methods
We accept Visa, MasterCard, and PayPal. Payments are processed securely.
7.2 Security
We use SSL encryption to protect your payment information.
8.1 How to File a Complaint
Contact us at Email: sales@strathedinworktops.com or Phone: +44 789 529 9219.
8.2 Alternative Dispute Resolution
Refer complaints to an ADR provider or use the European Commission’s Online Dispute Resolution platform.
These Terms and Conditions are governed by the laws of England and Wales. Disputes are subject to the jurisdiction of English and Welsh courts.
By placing an order, you confirm that you have read, understood, and agreed to these Terms and Conditions. Acceptance is required at checkout.
Contact Information
Strathedin Worktops Pvt Limited
Unit 16, Broxburn,
EH52 5LT
Email: strathedinworktops@outlook.com
Phone: +44 7895 299 219
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